Refund policy

We prioritize customer satisfaction and operate under a strict return and refund process in accordance with our supplier guidelines.

Return Eligibility:

Returns are only accepted for items that are:

Damaged, defective, or incorrect.

Reported within 7 days of delivery.

Unused, unwashed, and in their original packaging with all tags intact.

Supported by clear photographic or video evidence showing the issue.

Please contact our support team before returning any items. Unauthorized returns will not be accepted.

Non-Returnable Items:

For hygiene and safety reasons, we do not accept returns or refunds for:

Swimwear,Lingerie and underwear,Shapewear,Bodysuits,Jewelry,Beauty or cosmetic products

Items marked as "Final Sale" or "Clearance"

Please review product descriptions and sizing carefully before placing your order.

Return Procedure

To initiate a return:

1. Email us at trendnova84@gmail.com within 7 days of delivery.

2. Include your order number and photos/videos showing the issue.

3. Once approved, we will provide return instructions.

Returns without prior approval will not be processed.

Refund Timeline:

After we receive and inspect the returned product:

If approved, your refund will be issued within 48 hours to your original payment method.

You will receive an email confirmation once the refund has been processed.

Please note: Refunds may take additional time to appear in your bank statement, depending on your financial institution.